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info@wavecreations.com.mt
SERVICEDESK
  “The Revitalized ITIL Service Desk”     
     
  Alexxo is an IT Service Management Suite built around ITIL best practices that helps you in implementing IT best practices and policies throughout the organization. Alexxo provides an end-to-end view of the IT life cycle to the IT and Business people to better evaluate the outcome and take smart decisions. Alexxo adds value to organizations by focusing on managing and improving the IT processes. The goal is to reduce costs by having the appropriate personnel working on problems,monitoring trends, identifying issues, resolving problems and improving the overall performance.

Alexxo benefits the IT department by assisting in providing on-demand services, increased responses in services demanded, improving the credibility of the IT department and creating effective service delivery structures and accountability.

     
     
  Alexxo Benefits
  » Streamline the complaints and request processes
  » One-click real-time Asset update by Auto Discovery  
  » Cost optimization with Software License and Compliance solution
  » Cut costs per service by 50%  
  » Reduce audit cycle times by up to 80%  
  » Reduce effort and time  
  » Advance workflow tools