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Achieve Customer Satisfaction With 
Alexxo Care
Improve service levels, reduce costs and impress your customer with world class services
Alexxo Care - Helping You In Satisfying Customers
Alexxo Care is a customer service management and ITSM solution which automates the key complaint handling and resolution processes for external customers of an organisation with key functions of a service desk such as raising red flags for complaints awaiting attention.
  • All Complaints At One Place

    Alexxo Care organizes all the complaints at one place irrespective of the mode i.e. through call, letter, fax, email or any other mode that the organization uses.

  • Automated Complaint Processing

    Alexxo Care automates the processes of complaint logging, and manage the complaints registered all at one place, department or group wise compliant viewing and resolution.

  • Extensive Reporting

    It escalates any unattended complaints or special complaints that are to be solved with in a shorter time frame, analyses the root cause of the complaints to help improve the policies and procedures and generates the MIS reports of the complaints weekly, monthly, quarterly, annually and on demand.

Efficient Complaint Resolution
Alexxo Care benefits the Complaint management department by helping them in analyzing the key issues and increasing efficiency of complaint services. With Alexxo Care it’s easy to maintain customer loyalty and increase customer satisfaction

Streamline all the complaints   

Raises red flags for complaints left unattended 

Ensures complaint resolution

Helps in reducing the number of complaints

Streamline all the complaints   

Effective Escalation Process

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