All Complaints At One Place
Alexxo Care organizes all the complaints at one place irrespective of the mode i.e. through call, letter, fax, email or any other mode that the organization uses.
Automated Complaint Processing
Alexxo Care automates the processes of complaint logging, and manage the complaints registered all at one place, department or group wise compliant viewing and resolution.
It escalates any unattended complaints or special complaints that are to be solved with in a shorter time frame, analyses the root cause of the complaints to help improve the policies and procedures and generates the MIS reports of the complaints weekly, monthly, quarterly, annually and on demand.
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