Wellsense

In a successful partnership, Wellness collaborated with Intelligenes to launch a tech-driven Complaint Handling Portal using Microsoft PowerApps. This project aimed to transform and simplify the way complaints are managed in the medical sector, providing an efficient experience for both nurses and quality managers.

Wellness needed a more effective system to manage medical complaints. The challenge was to organize workflows, automate repetitive tasks, and integrate third-party systems to improve the process. This led to the development of a comprehensive Complaint Handling Portal.

At the core of the solution is Microsoft PowerApps, offering an easy-to-use interface that allows nurses to quickly log complaints while giving quality managers the tools to track and resolve them efficiently. A portal administrator oversees user roles, system functionality, and the overall dashboard. Automation, along with third-party integrations, helped Wellness save both time and costs.

The Complaint Handling Portal has brought a significant improvement to Wellness’s operations. Nurses can now log complaints easily, and quality managers can resolve issues more effectively. The automation features have streamlined the process, enhancing efficiency and addressing Wellness’s complaint management needs.