Operations Manager etc.
Make sure each manager is part of only one team at a time and everyone knows which team they belong to.
• Green Zone – Individual
• Yellow Zone – Management Team
• Red Zone – Executive Team
Green Zone – Individual Decision Making
• Assignment/Rotation of Resources on Projects
• Continue / Discontinue Support in absence of Support agreement
• Release of Funds within budget
• Project Costing
• No Risk or Low-Risk Decisions
Yellow Zone – Management Team
Management team. This gives the decision maker a sense of support and the person responsible is able to view the problem
at hand from different perspectives. Examples of yellow zone decisions include:
• Re-Prioritization of Projects
• Changes in Support Terms
• Allocating funds from one budget head to another
• Discounts to be offered to Customers
• Low to Medium Risk Decisions
Red Zone – Executive Team/h3>
decisions, the Executive team must be consulted. Examples of such high-risk decisions include:
• Project Delivery / Capacity Planning
• Customer Issue which may severely affect the future relationship
• Allocation of funds beyond the budget
• New Opportunities that are not aligned with strategy.
• High-Risk Decisions
It is worth noting here that decisions belonging to any of the 3 zones must conform to the organizational values. No decision should be taken that is outside the boundaries set by the core values.
Here is a table that summarizes all 3 levels:
Partner – 5 Pitfalls To
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